Terms of Service

This website is operated for Neatup by 1004 NW 31 LLC. By visiting neatup.shop, browsing products, placing an order, or contacting support, you agree to these Terms of Service and the policies published on this website.

Use of the Website

Customers agree to use the website for lawful shopping and support purposes only. You may not misuse checkout functions, submit false information, interfere with website operation, attempt unauthorized access, copy protected content, or use the site in a way that harms Neatup, service providers, or other customers.

Customer Information

Customers are responsible for providing accurate order, billing, shipping, email, and phone information. A complete delivery address is required for successful shipment. Neatup is not responsible for delays caused by incomplete addresses, incorrect ZIP codes, inaccessible delivery locations, or customer-provided information that cannot be verified.

Product Information

Neatup works to describe brush material, silicone head shape, handle length, holder type, base dimensions, ventilation details, mounting method, color, quantity, and package contents clearly. Minor color differences may occur because of photography, lighting, display settings, or production batches.

Product Use and Care

Products are intended for ordinary bathroom cleaning and storage according to the product description. Customers are responsible for using brush sets safely, keeping holders positioned on suitable surfaces, allowing products to dry after use, and avoiding damage caused by harsh impact, improper mounting, or use outside the product purpose.

Orders, Pricing, and Availability

Orders are subject to acceptance, inventory availability, payment authorization, fraud review, and fulfillment status. Neatup may cancel or refund an order if payment cannot be confirmed, inventory becomes unavailable, order information appears inaccurate, or a website error affects product information or pricing. Prices are shown in USD unless otherwise stated.

Payments

Payments are processed through Shopify Payments or other checkout methods shown at checkout. Neatup does not store full payment card numbers. Billing information must match the selected payment method, and failed, pending, disputed, or high-risk payments may delay or cancel an order.

Shipping, Returns, and Refunds

Shipping, returns, refunds, and payment handling are governed by the related policies on neatup.shop. Customers should read these policies before placing an order. If a conflict appears between a product page and a policy page, contact info@neatup.shop for clarification before ordering.

Intellectual Property and Third-Party Services

Website copy, product images, layout elements, and brand materials may not be copied, sold, reused, or published without permission. Shopify, payment providers, shipping carriers, and other third-party services may also apply their own terms when their services are used.

Updates and Contact

Neatup may update products, prices, content, and policies as needed. For questions about these terms, contact info@neatup.shop.